Shipping Policy
Shipping within Hong Kong
We offer free delivery service for invoice value over HK$1,000. For anything below this amount, there will be a delivery charge of HK$50. This is applicable to deliveries in Hong Kong, inclusive of the Hong Kong Island, Kowloon, the New Territories. There will be extra charges for deliveries to outlying islands and Discovery Bay. If you reside outside of Hong Kong, please refer to Shipping to locations outside Hong Kong.
Delivery Schedule & Time for Hong Kong
It will take around 3 to 14 business days to have the product delivered to you.
| Monday to Friday | Kowloon |
| Monday/Wednesday/Friday | Hong Kong island |
| Tuesday/Thursday/Saturday | New Territories |
| Subject to arrangement | Other outlying islands |
Self-pick up
We also offer self-pick up service at our showroom, if you prefer. Please give us a call on 2489-8068 / 2489-2269 for arrangement.
Showroom Opening hours
Monday to Saturday 10am to 7pm
Address
5/F Siu On Centre,
188 Lockhart Road,
Wanchai, Hong Kong
Shipping to locations outside of Hong Kong
Your order will be processed within 2 business days from date of payment confirmation. During high order volume periods, shipments may be delayed by a few days. Please allow additional days for the goods to arrive. If there will be a significant delay in shipment of your order, we will contact you via email/Whatsapp/Wechat.
Shipping rates & delivery estimates
The shipping charges for your order will be calculated and listed after you had provided your delivery address. We do not ship to P.O. boxes or addresses that are incomplete. Please see below information for reference:
Shipment method Estimated delivery time Shipment cost estimations
Courier – Economy 5-7 business days $xxx - $xxxx
Courier – Express 2-5 business days $xxx - $xxxx
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation via Wechat/Wahtsapp/email once your order has been shipped with a tracking number(s). You may track your order after it is despatched.
Tariffs, Duties and Taxes
We will not be responsible for any tariffs, duties and taxes related to your purchase. It is the responsibility of the buyer to settle any such charges with the corresponding tax authorities.
Damages
We shall not be held liable for any products damaged or lost while in transit. If your order is damaged during transportation, please contact the courier to file a claim, and keep all packaging materials and damaged goods with you.
Contact Us
Whatsapp
852-9149-2164
email
online@richcoln.com
All discounted items are a mixture of brand new and displayed items. The displayed models have all been tested and are proven to be in excellent condition before putting them on sale. Keeping in mind that they are available at an exceptional and clearance price so no refund will be accepted.
The Company reserves the right to modify these terms and conditions at any time without prior notice , as well as the right of final decision on the interpretation in case of any dispute. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information made available on this website.
運送政策
香港境內運送
我們為購物金額超過HK $ 1,000的客戶提供免費送貨服務。低於此金額的物品，將收取HK $ 50的送貨費。這只適用於在香港（包括香港島，九龍，新界）地區的送貨。如需運送到離島和愉景灣將等區域，顧客須繳付額外費用。如果您居住在香港以外的地方，請參閱運送到香港以外的地方。
香港的送貨時間表及安排
我們將會在確認收到貨款后的3到14個工作日内，把產品運送至您的地址。
| 星期一至星期五 | 九龍 |
| 星期一/星期三/星期五 | 香港島 |
| 星期二/星期四/星期六 | 新界 |
| 需要個別安排 | 其他離島 |
自取
如果您願意，我們可在我們的陳列室提供自助取貨服務。請致電2489-8068 / 2489-2269進行安排。
陳列室開放時間
週一至週六上午10點至晚上7點
地址
香港灣仔駱克道188號兆安中心5樓
3.運送到香港以外的地方
從確認收到貨款之日起2個工作日內將處理您的訂單。在遇到繁忙訂購季節的時候，發貨時間將可能會被延遲數天。如果您的訂單運送有明顯延遲，我們將通過電子郵件/ Whatsapp / Wechat與您聯繫
運費和交貨估算
當您提供了收貨地址後，我們將計算並列出您訂單所需的運費。請注意，郵政信箱或地址不完整的，我們不會運送。請參閱以下例子，以供參考：
裝運方式 預計交貨時間 裝運成本估算
快遞-經濟 5-7個工作日 $ xxx-$ xxxx
快遞-快遞 2-5個工作日 $ xxx-$ xxxx
發貨確認和訂單追踪
您所訂的貨物發送后，您將通過微信/ Whatsapp /電子郵件收到發貨確認及訂單的運送追踪號。您可以在發貨後追踪您的訂單。
關稅和稅款
我們不會承擔有關您所購買的貨品的任何關稅和其它稅款。買方有責任與相應的稅務部門結清任何此類費用。
Whatsapp
852-9149-2164
電子郵件
online@richcoln.com
辦公時間
星期一 至 星期六，早上10時 至 晚上7時
自取地點
香港灣仔駱克道188號兆安中心5樓 (家庭娛樂中心)
(灣仔港鐵站 A1 出口右轉步行1分鐘即到)
所有帶折扣的商品都包含著全新貨品或陳列品，而所有陳列品都已經通過測試，及處於良好狀態。請謹記它們都是以特惠價格和清倉價格銷售，因此我司不會接受退款。
本公司保留隨時修改這些條款和條件的權利，恕不另行通知；如有任何爭議，本公司保留最終解釋權。如有任何更改，修訂後的條款和條件會立即發佈在本網站上。請查閲此網站上所提供的最新信息。